FAQs
Have a question? We have you covered.
General Information
All our diamonds are natural and ethically sourced. Each stone is carefully selected for quality and authenticity.
We work with high quality metals including 18K gold, 14K gold, platinum and gold plated, depending on the design.
Yes. Our designs prioritise durability, comfort, and secure settings for regular wear.
Yes. Many of our designs can be customised in terms of diamond size, shape, metal type, and ring size.
Custom jewellery typically takes 1 to 3 weeks to craft, depending on the design complexity.
Absolutely. We offer personalised consultations to help you choose or design the perfect piece.
Pricing depends on diamond quality, carat weight, cut, metal choice, and craftsmanship involved.
No. All pricing is transparent. Any making charges, taxes, or additional costs are clearly communicated before purchase.
Yes. Flexible payment options may be available at checkout depending on your location and payment provider.
Yes. We ship internationally with secure, insured delivery partners.
Ready-to-ship pieces are usually delivered within 7 business days. Custom orders take longer due to production time.
Yes. All shipments are fully insured until they reach you.
Yes. One complimentary resizing is offered on most rings within a 1 year of purchase.
We provide after-sales support for repairs, maintenance, and polishing.
We recommend storing jewellery separately, avoiding harsh chemicals, and cleaning gently with a soft cloth.
We advise removing jewellery during strenuous activity, swimming, or exposure to chemicals to maintain longevity.
Trust & Brand Assurance
We focus on ethically sourced diamonds, transparent pricing, and personalised service to ensure confidence with every purchase.
Yes. Our jewellery comes with a lifetime manufacturing warranty covering craftsmanship defects.